What do we do

Who we are and how we do stuff is special, but we of course cover all the standard stuff you would expect from the best of IT providers

Among the many services we provide are the following, but if it's IT, we will support it:

  • Help Desk
    • Obviously, we offer a HelpDesk and ticketing system. The HelpDesk is accessible to all your employees and allows you to post any issue and we will respond to you promptly. If its critical, or you want to discuss something, The HelpDesk phone number is manned business hours. Principals, Directors and senior staff are given direct Help Numbers that are available 24x7 and are answered any time, any day, including Sundays. The only exclusion is Christmas Day.

    • Onsite help and support

    • Remote help and support

  • Working with your Staff

    • Managing Onboarding, ensuring staff are up to speed and working immediately, including basic training and induction with IT

    • Managing Offboarding, making sure you “shared” data is safe and protected from ex staff

    • Monitoring of staff working and communications

    • Protection from IP theft

  • Advice on using the Cloud, and migrating into the cloud
  • Managing delivery of simple and effective websites
  • Proactive monitoring and updates of technology
  • Proactive advice to make best use of current and future technology
  • Advice on how to use Ai within the business for efficiency, and marketing
  • Domain Management
  • Enabling simplified WFH and work anywhere
    • Multi location working
  • Effective communications and collaboration
    • Meetings and meeting software
    • Secure, safe remote access of painful legacy applications
    • Phone systems, with multi location working and integration of mobiles
  • Manging delivery of services, including broadband or dedicated lines
  • Firewalls and network architecture
    • Improving WiFi and local networking and network design
  • Manage, update and maintain on-premises servers
  • Managing complex services, including industry specific application.
    • Experienced with SQL admin and development.
    • CAD based workstations
    • Graphic Design workstations, working with very large files, even from home
  • AV and threat detection
    • protection from Ransomware and Phishing attacks
  • Simplifying and enhancing your email
    • Email archiving
    • Privacy for the principals without complicating working practices
    • Reliable Email. Removing delays and issues and improving communication
    • Email  branding
    • Centralised Signature Management
    • Simple, automatic and compliant email archiving
    • Anti Spam and Junk Mail
    • Protection from Phishing attacks
  • Managing and securing cloud products and services
  • Office 365
    • Managing licences and users
    • Advice and Management of OneDrive (and alternatives)
    • O365 Security
  • Phones
    • Using VOIP to it maximum, while staying cost effective.
    • Use your phone everywhere and integrate with your mobile.
  • IT Purchase Order Management
    • Ordering equipment and services on your behalf
    • Tracking deliveries and helping to keep an asset register
  • Bulk and confidential files
    • Transfer very large files safely and privately
    • Sharing your data safely and reliably